January 29, 2018

Amtrak Refund/Exchange Policy Changes

Amtrak Refund/Exchange Policy Changes
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Effective January 7, 2018 the Amtrak refund and exchange polices for existing tickets and all new tickets have changed as outlined below.

The new Amtrak refund/exchange policy for single government tickets is:

  • Tickets canceled more than 8 days prior to departure – full refund, no fee.
  • This is a change from the previous 48-hour notification that was required for a full refund.
  • Tickets canceled 8 days or less, up to departure – refund less 25 percent fee OR full value to eVoucher.
  • This is an increase from the previous 20 percent fee.
  • No-show – forfeit all funds.

The new Amtrak refund/exchange policy for Multi-Ride Government eTickets:

  • If none of the rides are used, a full refund, less a 25 percent administrative fee, exchange is allowed.
  • This is an increase from the previous 20 percent fee.
  • If one or more rides are taken, no refund or exchange is allowed.

For more information on tickets please visit the OGS website:


If you have any questions regarding the new Amtrak policies, please contact Amtrak customer service at (800) USA- RAIL or (800) 872-7245.