Time & Attendance

The BSC Time & Attendance Unit is responsible for assisting customer agencies with the completion and maintenance of employee's time records. Time and Attendance services provided by the BSC include:

  • Maintain and administer the Leave and Accrual Tracking System (LATS NY).
  • Establish an employee's LATS NY user account and provide an employee with their user name and temporary password during on-boarding.
  • Reset employee LATS NY passwords as needed/requested.
  • Request accrual balances from the employee's prior state agency and update LATS NY (if applicable).
  • Provide accrual balances to non-customer agencies when an employee transfers.
  • Answer and resolve any employee inquiries regarding time and attendance and their timesheet submission.
  • Audit the accuracy of timesheets for additional pay factors such as holiday pay, overtime, non-compensatory time, overtime meals, extra time, intermittent inconvenience pay, pre-shift briefing pay and standby pay.

The BSC Time and Attendance Unit can be reached at BSCTimeAdmin@ogs.ny.gov or by phone at (518) 457-4272.

Time and Attendance FAQs

  • Q.
    I forgot my LATS-NY password, how can I reset it?
    A.

    If you have forgotten your password, you will have the ability to attempt a login twice. On the third attempt, you will be locked out and your account will be disabled. To prevent your account from being disabled, type in your LATS-NY username and click the “Forgot Password” link.

    Enter your Username in LATS before clicking the “Forgot Password” link.  A confirmation box will appear and a new password will be emailed to you.

  • Q.
    I am locked out of LATS-NY, what should I do now?
    A.

    If you have exceeded the number of login attempts, you will receive a message stating, “Max password wrong attempts has been exceeded”. Your account has now been disabled and you must contact the BSC for a password reset.

    BSC Contact Information

    Email: BSCTimeAdmin@ogs.ny.gov
    Phone: (518) 457-4272 Monday - Friday 830 AM to 5PM EST

  • Q.
    How do you know if you are eligible for overtime and/or comp time?
    A.

    Employees in salary grades 22 and below are eligible for overtime and/or comp time.  Employees whose base day is 7.50 hours are eligible to earn non comp accruals for hours worked between 37.50 and 40.00 hours in the work week.  However all overtime (non comp and/or paid comp) is at management discretion and cannot be worked unless approved by management.

  • Q.
    I am a supervisor and my employee submitted an inaccurate timesheet. What steps can I take to correct this?
    A.

    Supervisors can unsubmit a time sheet and return it to the employee for corrections by clicking the Unapprove button located at the top and bottom of the time sheet.  The supervisor should then notify the employee that the time sheet needs correction.

  • Q.
    My work hours need to be changed in LATS. Who do I contact?
    A.

    Work hour changes may need to be done through a payroll transaction form depending on the start and end times of the work hours.  Employees can reach out the BSC Time & Attendance Unit to determine what needs to be done to get the work hours changed.  The BSC Time & Attendance Unit can be reached by email at BSCTimeAdmin@ogs.ny.gov or by phone at (518) 457-4272.

  • Q.
    Do I need to charge time to go to a union meeting?
    A.

    Any questions an employee has regarding charging time for union meetings should be directed to their agency’s Labor Relations office.

  • Q.
    I forgot my Username for LATS-NY.
    A.

    Please contact the BSC Time & Attendance Unit if you are unable to remember your Username.  Upon verification of your identity, your Username will be provided and your password will be reset.  You will receive a temporary password to your email address.  Once you login, you will be prompted to enter the last four digits of your social security number, choose a new password and confirm it.

  • Q.
    How do I change my LATS-NY password when I'm already logged into my account?
    A.

    Once an employee is logged into their LATS account, their password can be changed by selecting “Change Password” under the upper right-hand “Admin” dropdown.  The new password must be between a minimum of 4 and 20 characters in length.

  • Q.
    How Long Will it Take to Set-up the LATS-NY Account?
    A.

    All state employees use the LATS-NY online system to complete timesheets. When you start, your LATS-NY account may not be ready.

    Once your LATS-NY account is activated, you will receive an email from the BSC informing you that your account is ready to use. In this email notification, you will receive your “User Name” and a temporary “Password”, along with the following information: 

    1. LATS-NY User Handout
    2. Changing Supervisors in LATS-NY
    3. Supervisor Responsibilities in LATS-NY
    4. IPP* (Income Protection Plan) information, if applicable *Only applies to MC (Management Confidential) employees

    New State Employees: If this is your first job at a New York State agency, your LATS-NY account is usually set up by the end of your first pay period at the new agency.  

    Transfer/Rehire Employees: If you are transferring from another state agency or being rehired within less than one year of separation from a state agency, your LATS-NY accounts cannot be set up by the BSC until the BSC receives accrual information from your former agency. 

    Due to the timing of when transactions are submitted to the BSC, employees may not be able to access their timesheets for up to two weeks from their start date. We ask that you track the time you work until you gain access to LATS-NY and can complete your timesheet. To avoid a delay, you can reach out to your former agency to make sure that your accrual information is submitted to the BSC as soon as possible.

    If you have any additional questions, please check with your agency HR department or contact the BSC Time and Attendance Unit at 518-457-4272 or by email at BSCTimeAdmin@OGS.ny.gov