BSC Knowledge Exchange

The BSC Knowledge Exchange Program will allow the BSC and customer agency staff to learn about transaction processing from each other’s perspectives and to collaborate on solutions where improvement opportunities are identified, 

The BSC is currently offering the following Knowledge Exchange opportunities:

HR Payroll:  The Payroll opportunity provides agency personnel the chance to observe BSC payroll processing.

Targeted Staff: Agency staff substantially engaged in the processing of agency payroll.

Anticipated Duration: 1 week

HR Time & AttendanceThe HR Time and Attendance opportunity provides agency personnel the chance to observe BSC T&A processing.

Targeted Staff: Agency staff substantially engaged in the processing of Time and Attendance transactions.

Anticipated Duration: 1 week

HR Benefits: The HR Benefits opportunity provides agency personnel the chance to observe BSC Benefits processing.

Targeted Staff: Agency staff substantially engaged in the processing of Benefits transactions.

Anticipated Duration: 1 week

HR Transition: This will provide transitioning agencies with an opportunity to communicate process changes that the agencies will experience.  Agency personnel will have the opportunity to work with BSC staff and communicate their agency’s concerns to the BSC with regard to transaction processing.

Targeted Staff: Any agency staff whose functions would be impacted by the transition of HR services to the BSC is encouraged to participate.

Anticipated Duration: 1 month

HR Full Process Review:  This is an opportunity for customer agency staff to observe the full BSC HR process from start to finish for a variety of transactions.  Participants would spend designated blocks of time working with BSC staff in each of the distinct HR service lines.

Targeted Staff: Any agency staff engaged in any part of HR processing should consider participating in this opportunity.

Anticipated Duration: 6 weeks

Finance Accounts Payable: BSC Accounts Payable staff would travel to the Customer Agency to provide instruction and guidance to maximize the agency’s use of the Agency Review queue in FileNet.

Targeted Staff: BSC Accounts Payable staff would work alongside agency staff responsible for this function.

Anticipated Duration: 1 week

Finance Travel: BSC Travel staff would travel to the Customer Agency to provide guidance on and gain a better understanding of the agency’s expense report entry process.

Targeted Staff: BSC Travel staff would work alongside agency staff responsible for this function.

Anticipated Duration: 1 week

Finance General: The BSC invites an SFS Business Analyst to visit the BSC onsite to observe our use of SFS and FileNet.  

Targeted Staff: An SFS Business Analyst familiar with the BSC’s use of SFS would work onsite at the BSC alongside BSC processing staff to observe our use of the systems and the challenges we experience.

Anticipated Duration: 1 week

Recommendations for new knowledge exchange opportunities may be submitted to ogs.sm.bsccustomercare@ogs.ny.gov