Contact the Business Services Center

CONTACT
Business Services Center

518-457-4272
1220 Washington Avenue, Building 5, Albany, NY 12226-1900

 

Media Inquiries

518-474-5987
36th Floor, Corning Tower, Empire State Plaza, Albany, NY 12242

Program Directory
Program Name Phone Address Email Service
Accounts Payable 518-457-4272 1220 Washington Ave.
Building 5, Floor 5
Albany, NY 12226		 [email protected]
  • Accounts payable inquiries 
  • Invoices
Accounts Receivable 518-457-4272 1220 Washington Ave.
Building 5, Floor 4
Albany, NY 12226		 [email protected]
  • Dunning letters
  • Receipt inquiries
Benefits 518-457-4272 1220 Washington Ave.
Building 5, Floor 6
Albany, NY 12226

[email protected]

Onboarding Questions:
[email protected]

Completed Onboarding Forms:
[email protected]
  • Health, dental, and vision insurance plans & changes
  • New and transfer employee forms 
  • Retirement 
  • Medical/Workers' Compensation leaves of absence
Credit Cards 518-457-4272

1220 Washington Ave.
Building 5, Floor 4
Albany, NY 12226

 [email protected]
  • T-Cards 
  • P-Cards 
  • NET Cards
HCM Transactions 518-457-4272 1220 Washington Ave.
Building 5, Floor 6
Albany, NY 12226		 [email protected]
  • HCM transaction processing
HR Records Management  518-457-4272 1220 Washington Ave.
Building 5, Floor 4
Albany, NY 12226		 [email protected]
  • Name change 
  • Address change
Payroll 518-457-4272 1220 Washington Ave.
Building 5, Floor 6
Albany, NY 12226		 [email protected]
  • Direct deposit enrollment status
  • Salary calculations 
  • Paycheck earnings and deductions 
  • Employment verification
Purchasing 518-457-4272 1220 Washington Ave.
Building 5, Floor 5
Albany, NY 12226		 [email protected]
  • Purchase orders 
  • Buy Desk
Time & Attendance 518-457-4272 1220 Washington Ave.
Building 5, Floor 6
Albany, NY 12226		 [email protected]
  • LATS-NY issues 
  • Holiday compensation 
  • General timesheet questions 
  • Accruals & balances
Travel & Expense 518-457-4272 1220 Washington Ave.
Building 5, Floor 4
Albany, NY 12226		 [email protected]
  • Expense report preparation & guidance
  • Reconcile credit card charges

 

More Helpful Contact Information
Use NYS Payroll Online to: Contact your agency HR office for:
  • Obtain direct deposit enrollment form
  • View direct deposit account details
  • View, print, and save your pay stub
  • Go paperless
  • View & update your tax withholdings
  • View, print & save your W-2
  • Update your email address
  • Internal recruitments
  • Promotions and transfers
  • Probationary periods
  • Performance evaluations
  • Time & attendance rules and guidance
  • Labor relations
  • Mandatory or optional training
  • Personal history folders (if your agency is not hosted by OGS)
Use SFS to check on: Contact your agency finance office for:
  • Expense report status & payment
  • SFS wallet charges
  • Approval for travel
  • Requests for credit cards or changing limits