Our Mission
As part of the Office of General Services (OGS), the Business Services Center (BSC) is New York State’s central office for processing human resource and finance transactions common across agencies. Our efforts increase efficiencies, lower costs, and support agencies as they focus on core mission activities.Services are delivered by a highly motivated workforce committed to providing exceptional customer service.
Our History
In the 2012-13 Executive Budge the establishment of a Business Services Center to increase efficiencies and effectiveness by standardizing and streamlining transactional Human Resources (HR) and Finance services that are common across agencies. The BSC was launched on September 27, 2012, and continues to evolve.
Our Services
Human Resources
- Benefits
- Payroll
- Records Management
- Time & Attendance
Finance Resources
- Accounts Payable
- Accounts Receivable
- Credit Cards
- Purchasing
- Travel & Expense
Customer Support
- Customer Inquiries
- BSC Help Center Accounts
- Customer Service
What We Do
Human Resources
Benefits Administration
Provide services for statewide benefits programs including health insurance and retirement. Enroll agency employees in NYS benefits including medical, vision, dental, and process employee benefits enrollment changes.
Payroll
We process payroll transactions for customer agency employees, including salary calculations, raises, longevity payments, performance advances, tax withholdings, deductions, direct deposits, loans, arrears, and retirement contributions.
Records Management
Working with the Department of Civil Service, we record and update customer agency personal data in various HR systems, including beneficiary and change-of-address updates.
Time & Attendance
We set up and maintain employee time records using the Leave & Accrual Tracking System (LATS-NY). We can help you understand attendance and leave rules and how they impact you and help you fill out your timesheet or resolve errors when completing it.
Finance
Accounts Payable
We are responsible for the payment of vendor invoices. Using the SFS system to streamline agency invoice approvals, we manage prompt review and payment of vendor invoices.
Accounts Receivable
We apply receipt of payments to customer agency accounts and provide initial follow-up through the issuance of dunning letters.
Credit Card Administration
We are the state’s credit card administrator for statewide travel and purchasing cards. We order new cards, establish new accounts in SFS, monitor reconciliations, and pay the bill each month.
Purchasing
We are your source for guidance on the state’s purchasing process. Leveraging SFS, the BSC reviews procurements for compliance with state requirements and issues purchase orders to vendors on behalf of our customer agencies.
Travel & Expense
We advise employees on travel rules and procedures, audits and processes employee travel and expense reimbursement, and answers questions related to expense reports and travel policies
Customer Support
We provide front-line support to our customers. We answer questions and help our customers with forms, applications, and web-based systems. Our goals are first-time resolution and customer service excellence.
Work With Us
Why Join the BSC?
Join the BSC for a chance to shape customer service across the state. The BSC supports New York State employees statewide! BSC staf are encouraged and given the opportunity to enhance and expand critical skills, including analytical and problem-solving skills, and developing management and leadership abilities.
Our Structure & Oversight
The OGS commissioner and deputy commissioner oversee all OGS program areas, including the Business Services Center. The BSC is organized into operational teams within the New York State Office of General Services:
- The customer care team is the primary link between the BSC and customer agencies providing agency staff with assistance while they are transitioning their finance and human resources transactions to the BSC and after the move is complete.
- The finance team executes finance transactions on behalf of state agency customers.
- The human resources team manages and executes HR transactions on behalf of customer agencies.
- The operational support teams provide project management and support for technology and business application development.
- The administrative services team manages the onboarding and training of new BSC staff.
- The performance management team ensures the BSC is working towards metric-based performance goals.
The BSC is governed by the Customer Advisory Council, which includes members of customer agencies, to provide input into major decisions and continuous feedback about how the BSC is operating.